Howdy partner! At Western Desert Shop, we want you to be as satisfied with your Western gear as a cowboy is with his trusty steed. If for any reason you’re not completely happy with your purchase, we’ve got a fair and straightforward returns process that’s easier than roping a calf.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with all tags attached)
  • In original packaging
  • Accompanied by proof of purchase

⚠️ Non-Returnable Items:

For the safety of all our customers, we cannot accept returns on:

  • Men’s Snake Proof Boots (safety and hygiene reasons)
  • Women’s Steel Toe Work Boots (safety and hygiene reasons)
  • Steer Horns (custom and fragile nature)
  • Any clearance items marked as “final sale”

How to Return or Exchange

Step 1: Request Authorization

Before sending anything back, you’ll need to get a Return Merchandise Authorization (RMA) number. Here’s how:

  1. Email us at [email protected] with your request
  2. Include the information from our return request template below
  3. We’ll respond within 2 business days with your RMA number and instructions

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Howdy Western Desert Shop Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product)]

Please send me the return authorization and instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Return

Once you have your RMA number:

  1. Securely package the item(s) in the original packaging
  2. Include a copy of your order confirmation or packing slip
  3. Write the RMA number clearly on the outside of the package

Step 3: Ship Your Return

Send your package to:

Western Desert Shop
Returns Department – RMA #[Your Number]
2337 Rowes Lane
Paducah, US 42001

Note: Return shipping is the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: Refunds will be processed within 5 business days of receipt
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping charges are non-refundable

For exchanges, we’ll ship your new item as soon as we process the return. You’ll receive tracking information via email.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange for a replacement or refund and cover return shipping costs

Got Questions?

If you have any questions about our returns policy that weren’t covered here, don’t hesitate to reach out to our friendly customer service team at [email protected].

We’re committed to making sure you’re as happy with our service as a cowboy is when he finds the perfect pair of boots!